Refund and return policy

What you are buying

Moyo store offerings are digital professional services and related deliverables (for example, an Exposure Snapshot, Basis Report, Exposure Data, or other scoped analysis). There is no physical merchandise to ship or return. Delivery is typically by email or a secure customer link after payment and any required scope confirmation.

Money-back guarantee (Exposure Data, Snapshot, and Basis Report)

For Exposure Data, Exposure Snapshot ($100), and Basis Report ($495) purchases made through this site or agentic commerce checkout, we offer a satisfaction money-back guarantee:

• If you are not satisfied: Contact us within 14 days of delivery and we will refund the purchase in full. You do not need to return a digital file.
• Before work starts: If you cancel before we begin research, contact us promptly and we will refund the purchase in full.
• Incomplete deliverable: If a deliverable is incomplete relative to the product description, contact us within 14 days of delivery and we will revise or, at your option, refund.

Custom and authorized engagements

Red-teaming (authorized white-box) assessments, software licenses, and other scoped work sold under a quote, statement of work, or license agreement are governed by that written agreement. Refund or cancellation terms in that agreement control if they differ from this page.

How to request a refund

Email or use the contact form with your order email, approximate purchase date, and reason for the request. Approved refunds are issued to the original payment method through our payment processor. Processing times depend on the processor and your bank or card issuer.

Refund requests: david@senteguard.com

Chargebacks

Please contact us before initiating a chargeback so we can resolve delivery or billing issues directly. We may contest chargebacks that conflict with this policy or with completed delivery of the purchased service when a refund was available under this guarantee.

Changes

We may update this policy from time to time. The “Last updated” date above reflects the current version. Material changes apply to purchases made after the update is posted.

Contact

SenTeGuard Inc., Austin, TX, United States. Contact · Terms of service · Privacy policy